culture
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Equity and Inclusion: The Roots of Organizational Well-Being
To build healthy, resilient organizations, nonprofits need to do more than adopt standard diversity, equity, and inclusion practices. They need to acknowledge systemic racism then commit to and implement processes to upend it.
I’m deaf, and this is what happens when I get on a Zoom call
Can you hear me? No, but I can read you. A hearing-impaired product designer has his team experience his world and says we need to make work more inclusive for people living with disabilites.
Virtual onboarding: The new way to welcome your recent hires
Establishing the right process to onboard new employees in the virtual environment doesn’t have to be scary.
Don’t Let Election Passions Roil Your Workplace
Research-based advice on how to help employees engage in productive discourse.
Responding to Crises With Speed and Agility
When faced with a crisis, companies should dial up two interdependent drivers — speed and agility — to seize opportunities.
The human touch at the center of customer-experience excellence
More than ever, great customer experience depends on the human factor. That has major implications for how the customer-experience organization operates.
Leading a Multicultural Team
Cultural Intelligence (CQ) is a must-have skill for leading multicultural teams.
3 Critical Steps For Companies That Want To Move The Needle On Diversity
In too many cases, executives tackling diversity is akin to children eating their vegetables—they’ll do it, but with little enthusiasm and mainly just to stay out of trouble. We can do better.
Remote Work: Is It a Virtual Threat to Your Culture?
The culture changes caused by remote work carry risk. Leaders can mitigate risk by defining and measuring culture drivers.
How to Listen Deeply: A Guide for Organizations
America is in the midst of a human rights crisis. In this country and around the world, people are struggling to come to terms with…