McKinsey Insights
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The human touch at the center of customer-experience excellence
More than ever, great customer experience depends on the human factor. That has major implications for how the customer-experience organization operates.
When will the COVID-19 pandemic end?
Normalcy by spring, and herd immunity by fall? We assess the prospects for an end in 2021.
The boss factor: Making the world a better place through workplace relationships
When it comes to employee happiness, bosses and supervisors play a bigger role than one might guess.
Igniting individual purpose in times of crisis
Creating strong links to an individual purpose benefits individuals and companies alike—and could be vital in managing the postpandemic uncertainties.
Critical communications infrastructure and COVID-19: An interview with Ericsson’s CEO
Börje Ekholm discusses the impact of the crisis on global telecom networks and the coming 5G transition, as well as the future of work and challenges to the physical and mental health of employees.
The CEO moment: Leadership for a new era
Challenged by the global pandemic, CEOs have made four shifts in the way they lead.
HR says talent is crucial for performance—and the pandemic proves it
Five talent-management practices can help steer organizations through new ways of working and into the post-COVID-19 era.
Diversity still matters
Inclusion and diversity are at risk in the crisis–but are critical for business recovery, resilience, and reimagination.
Applying past leadership lessons to the coronavirus pandemic
Three seasoned leaders describe what they learned from managing through past crises.
Cybersecurity tactics for the coronavirus pandemic
The pandemic has made it harder for companies to maintain security and business continuity. But new tactics can help cybersecurity leaders to safeguard their organizations.