McKinsey Insights
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The board’s role during crisis and beyond
Three seasoned board directors discuss the role boards are playing in guiding their companies toward recovery from the COVID-19 crisis.
Purpose, not platitudes: A personal challenge for top executives
To harness the power of corporate purpose, CEOs and other senior executives must pressure-test that purpose with their teams, employees—and themselves.
Overcoming pandemic fatigue: How to reenergize organizations for the long run
Leaders must actively manage the energy of their workforces, cultivate the quality of employee relationships, and demonstrate a capacity for resilience to recharge their organizations during crises.
The board’s role in embedding corporate purpose: Five actions directors can take today
A large spotlight is shining on corporate actions these days, and all stakeholders have growing expectations. A board’s involvement in defining purpose helps meet those expectations.
The human touch at the center of customer-experience excellence
More than ever, great customer experience depends on the human factor. That has major implications for how the customer-experience organization operates.
When will the COVID-19 pandemic end?
Normalcy by spring, and herd immunity by fall? We assess the prospects for an end in 2021.
The boss factor: Making the world a better place through workplace relationships
When it comes to employee happiness, bosses and supervisors play a bigger role than one might guess.
Igniting individual purpose in times of crisis
Creating strong links to an individual purpose benefits individuals and companies alike—and could be vital in managing the postpandemic uncertainties.
Critical communications infrastructure and COVID-19: An interview with Ericsson’s CEO
Börje Ekholm discusses the impact of the crisis on global telecom networks and the coming 5G transition, as well as the future of work and challenges to the physical and mental health of employees.
The CEO moment: Leadership for a new era
Challenged by the global pandemic, CEOs have made four shifts in the way they lead.