How Customer Service Experts Like Marriott Gather Customer Feedback And Promote Engagement
Ever wonder how companies that are expert in customer service (think: Marriott) gather and use customer feedback, and use it to promote em..
4 Powerful Body Language Habits of Confident People
There’s power in mastering body language. In Image Scrimmage, Dr. Donna Van Natten, the Body Language Doctor, offers us these tips for suc..
Knowing the Difference Between Facts and Emotions Can Help Control Conflict
Constant conflict can put a huge dent in even the best of teams. Listen for the emotions that make facts insignificant until the real, und..
The Ways Your Brain Manages Overload, and How to Improve Them
Information overload is everywhere, from non-stop news to rat-a-tat email inboxes. At the receiving end of this deluge of verbiage is the ..
6 Strategies for Creating a Cohesive Company Culture
Taking control of your culture could make a world of difference for your team — and your bottom line.
How to Communicate Clearly During Organizational Change
A former colleague liked to remind leaders of their impact by telling them, “There are children you’ve never met who know your name.” The ..
The Behavioral Economics of Why Executives Underinvest in Cybersecurity
Determining the ROI for any cybersecurity investment, from staff training to AI-enabled authentication managers, can best be described as ..
10 Crucial Characteristics of Great Leaders
Leadership is not an easy endeavor. When you think you are doing well, things can easily go sideways, or even backward. Because leadership..
The expanding role of design in creating an end-to-end customer experience
Lines between products, services, and user environments are blurring. The ability to craft an integrated customer experience will open eno..
If acquisition is easy, retention can be too
Peter Drucker once said the only purpose of a business is to make and keep a customer. For the past decade, software companies have been p..