Storytelling is one of the most powerful tools in your arsenal, and it’s actually surprisingly simple to construct a compelling story.
If you analyze any problem for long enough, it ends up sounding like a people problem. That’s what I’ve learned most in the past seven yea..
When designing, we optimize for the user, and that’s fair, but the team also has to deal with the product in order to maintain it, and tha..
Joining a new company is always hard. You know very few people, your email inbox is empty and you are lost in documentation and the new to..
Having a supportive and open culture in the workplace leads to happy, motivated people who feel accepted. A diverse culture leads to new v..
Peter Drucker once said the only purpose of a business is to make and keep a customer. For the past decade, software companies have been p..
The definition of an “engaged customer” varies from product to product.
Startup literature is full of ardent advice on how to measure activation, engagement and how users are interacting with your product.
Process for a product team can be suffocating, or process can be liberating. And no process at all? Well that’s fun for maybe a week or tw..