December 2018
80 Percent of Federal Employees Say Their Agency Does Not Have a Customer Service Leader
Agencies with a single customer service lead score 25-30% higher on critical customer service elements.
Moving from Extraction to Reciprocity in Our Organizational Relationships
If we can shift from thinking of our organizational relationships as “human resources” to be managed and shift to a frame of deep reciproc..
Companies With Internal Mobility Let Workers Try Multiple Jobs
“Across is the new up.” Many top tech companies allow employees to easily move between roles and teams. Experts say that strategy can yiel..
Building A Cyber-Smart Culture From The C-Suite
When you diligently go through these seven questions and the answers they produce, you are becoming a cybersecurity smartie.
Meeting the Needs of the Modern Learner
In this research, we took stock of the leadership learning landscape, factoring in company usage and leader preferences to recommend an ev..
New Employee Engagement Tools Replacing Annual Surveys
New approaches and better technology are upending the employee engagement tools market.
Why Managers Should Reveal Their Failures
If you want to get your messages through to employees, be ready to confess your own management shortcomings, counsels Alison Wood Brooks.
Grow Faster by Changing Your Innovation Narrative
An innovation narrative is an oft-overlooked facet of organizational culture that encapsulates employees’ beliefs about a company’s abilit..
To Retain Employees, Focus on Inclusion — Not Just Diversity
The key to inclusion is understanding who your employees really are. Here are some best practices to follow.
New Leadership For A Changing Workforce
If you’re hiring and leading a team of freshly-minted college graduates, you may be noticing some differences in their behavior and prefer..