public sector
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Texas Cyber Attack Has Taken 23 Government Agencies Offline
The Texas Department of Information Resources (DIR) has confirmed that 23 government agencies have, so far, been taken offline by a ransom..
The public sector gets serious about customer experience
As public expectations rise, government agencies are doubling down on improving service delivery to delight their customers.
A New Approach to Contracts
In this article, we look at the theoretical underpinnings of formal relational contracts and lay out a five-step methodology for negotiati..
A Better Way to Lead Large Scale Change
By methodically putting equal emphasis on the hard and soft elements of leading change, organizations can more than double their odds of s..
Nudging for good
Using behavioral science to improve government outcomes.
Citizen experience in government takes center stage
Treating citizens like customers to drive triple value impact.
Innovation Accelerators
Creating safe spaces for government innovation.
A Blueprint for the Government of the Future
Powerful forces are transforming society—and creating challenges for governments around the world.
Mission Critical
Noted economist Mariana Mazzucato explains how solving society’s toughest problems starts with rethinking how value is created and innovat..
Sharpening the Focus of a Board
Several new clients have contacted us in the past few weeks looking for help with their Boards. Here are the problems that they talked abo..