One sure way to alienate customers is to miss expectations. What customers experience on the front line, be it in-store or via a contact c..
6 tips to create a purpose that will attract and retain customers and employees. I was wrapping up a conversation with the CMO of a major ..
When we think of successful leaders, we often consider their business intelligence – the ability to think and execute in the short-term an..
Boards of directors play two roles. They must protect value by helping companies avoid unnecessary risks, and they must build value by ens..
Charismatic CEOs enjoy leading and inspiring people, so they don’t like delegating critical business decisions to smart algorithms. Who ..
This tool describes four different leadership styles. It shows you how to identify your own style, and then provides a chart showing the s..
I’ve been a professional communicator for a lot of years, and here’s the most important thing I’ve learned: Inspirational, persuasive comm..
Learn the secrets of building and sustaining a culture of collaboration.
Boards of Directors typically follow an evolutionary path as the organization matures. This tool lays out three stages of Board evolution ..
The reason brainstorms devolve into groupthink has to do with the way memory works. Here’s how to get around that. The reason brainstorms ..