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Delivering for Citizens: How to Triple the Success Rate of Government Transformations
Our study identifies five disciplines that, together, can more than triple the success rate of government transformations.
Solving the Customer-Experience Puzzle: A Guidebook for Government Leaders
It takes focus to transform public-sector agencies to serve a diverse set of customers better. A ready reference—based on lessons from gov..
What Poor Workforce Strategies Are Costing Government
Engaging their employees could improve productivity and save governments a lot of money. But the public sector is largely ignoring the opp..
The Indispensable-Manager Syndrome
If a bureaucracy can’t function when the boss is gone, something is wrong.
The Unacknowledged Drivers of Governance Strategy
Our data suggest that board decision-making processes rarely involve the kinds of balancing discussions posited in the literature.