public agencies
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80 Percent of Federal Employees Say Their Agency Does Not Have a Customer Service Leader
Agencies with a single customer service lead score 25-30% higher on critical customer service elements.
The Fast-Follower Strategy for Technology in Government
The public sector shouldn’t be on the bleeding edge of innovation. It should focus on integrating proven tools.
One City’s Path to Smart City Leadership
As San Jose has shown, it’s as much about having the right people and organizational structures in place as it is about technology.
Unleashing Breakthrough Innovation in Government
Public sector innovators are improving government by replicating the market conditions that have long fostered..
The Roadmap to Engaging Government’s Employees
Surveying them is the first step. It’s important to do it right — and then act on the results.
A Model for Agility in the Public Sector
Search and rescue task forces need to deploy at a moment’s notice, and they have to be ready for any challenges they may encounter.
Elements of a Successful Government Transformation
Five essential disciplines can more than triple the success rate of public-sector change efforts.