Research: Are Clients Loyal to Your Firm, or the People in It?
Employee turnover can be a big challenge for companies. But it creates a unique problem for professional services firms, which have to wor..
How to Build Effective “Learning Loops”
Learning loops are a process of sharing performance information with people and empowering them to make the changes needed to improve perf..
The Science Behind What Really Drives Performance
Research published in the DDI High-Resolution Leadership report found that empathy is the most critical driver of overall performance.
Realizing The Potential Of Big Data And Analytics
Big data is important, yet despite the hype businesses don’t understand its potential. Here’s why and what can be done about it.
Creating “Purposeful Conflict”
Creating “purposeful conflict” in our learning time with one another teaches not only to debate ideas, but how to do it in respectful ways..
The Three Types of Leaders
This tool briefly summarizes three types of leaders found in organizations of all types. The diagram outlines advantages of the balanced l..
The Right Way to Say ‘I’m Sorry’
Most people say “I’m sorry” many times a day for a host of trivial affronts – accidentally bumping into someone or failing to hold open a ..
3 Essentials for Spontaneously Mentoring Your Star Employees
Many of the most significant and memorable conversations of my professional career were impromptu. I don’t look back with any high degree ..
The Benefits of Onboard Coaching
One of the most valuable ways to assure high levels of success for leaders in your organization is to create an effective onboard coaching..
5 Things the Best Leaders Do Every Day
“Who got caught being awesome?” That’s the question Alex Charfen, CEO of Austin, Texas-based training and business consultancy Charfen, as..