How a total value proposition sets the stage for true customer-centricity
Cindy Barnes passion for genuine customer-centricity in business has made her a great business innovator and strategist.
The Real Truth About Encouragement
The wrong approach to empathy and encouragement validates poor performance, frustrates leaders, and hinders teams.
Reflecting on David Garvin’s Imprint on Management
David Garvin, who died earlier this month, was by all accounts one of the great Harvard Business School teachers, lighting up the classroo..
Before You Agree to Take on New Work, Ask 3 Questions
During the 2009 recession, I took a high-profile job with a marketing agency. On the surface, it looked like a dream opportunity.
6 Ways to Make Hard Decisions Easier as a Leader
Leadership is mentally and emotionally demanding. Not only will you need to temper your emotions to keep your team inspired, you’ll also b..
It’s Okay To Be a “Boss”
In Kim Scott’s book, “Radical Candor”, she states the following: “In an effort to create a positive, stress-free environment, I sidesteppe..
A CEO’s Guide to Leading Digital Transformation
Digital transformation requires not just technology but new ways of working. The scarcest resource at many companies is not necessarily te..
How To Avoid Burnout: 3 Secrets From Research
Ever wake up exhausted and just dread going to work? Do you feel like that most days? Every day?
Obsess Over Your Customers, Not Your Rivals
The starting point of most competitive analysis is a question: Who is your competition? But smart leaders and organizations go broader.
The Corporate Innovation Ecosystem
Check out this compelling visual that picks up on corporate innovation habits that we’re also seeing in the field.