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A few days ago I was having dinner with a Superintendent when he presented me with the following question, “How do you address underperfor..

Parents go nuts when toddlers learn to use the potty. Twenty years later, no one claps when you go to the bathroom by yourself. Gratitude ..

Ever wonder how companies that are expert in customer service (think: Marriott) gather and use customer feedback, and use it to promote em..

Good managers don’t beat around the bush when it comes to addressing low performance or attitude problems at work. Here’s what they do wit..

Strong leadership isn’t just about delegating tasks; it is also about following up on those tasks and making sure they are done to your st..

It’s easy to just say that I get feedback by asking my team to tell me what they are thinking. You would think they would just say if I up..

Despite our best intentions, conversations can frequently veer into difficult territory, producing frustration, resentment, and wasted tim..

As companies move from annual performance reviews to more frequent evaluations, workers and bosses are coping with a flood of feedback. ‘W..

For many, it’s easier to talk about what sucks than what’s great.

Criticism and complaint seldom inspire people to take on new challenges. 4 essentials for inspirational leadership: Belief: You must belie..

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