customer experience
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The expanding role of design in creating an end-to-end customer experience
Lines between products, services, and user environments are blurring. The ability to craft an integrated customer experience will open eno..
Disrupt Your Industry With Stellar Customer Service
Let’s talk about average service. This is where the bar is low. It’s unfortunate, but true in many industries.
How to Engage Employees in Your Customer Experience Strategy
Quite simply: without employees, you have no customer experience.
How a total value proposition sets the stage for true customer-centricity
Cindy Barnes passion for genuine customer-centricity in business has made her a great business innovator and strategist.
United Airlines: One Month Later
I’ve noticed something since the United Airlines debacle.
Intelligent process automation: The engine at the core of the next-generation operating model
Full intelligent process automation comprises five key technologies. Here’s how to use them to enhance productivity and efficiency, reduce..
The 5-Level Approach to Building a Community of Fans for Your Business
As an entrepreneur, one of the best things you can learn to do is build a community of raving fans who will always choose your company whe..
See You at the Top: A Guide to Winning at Customer Service
Quality customer service is one of the major ingredients that make for the success of any business, regardless of its size. You could empl..
Ways to increase customer engagement
The definition of an “engaged customer” varies from product to product.
Improving the customer experience to achieve government-agency goals
The benefits of a customer-centric strategy aren’t limited to private-sector businesses. Government agencies at every level can gain by pu..