The 9 Management Myths That Leadership Needs To Nix
The career landscape has been completely transformed over the past half century. In this post, I focus on employer mindsets that need to b..
Trust + Spark = Leadership Culture
In a “leadership culture” everyone runs it like they own it. They focus on building trust, and they focus on generating innovation (spark).
The Implosion Of Trust And What To Do About It
Earlier this month Edelman published the 2017 edition of the Trust Barometer and the results suggest that over the course of the last year..
Developing Effective Strategy Teams
This tool describes how to use strategy teams to plan and implement specific strategies for your organization. Through the effective use o..
Eight Ways To Listen To Your Team (Without Taking A Survey)
Shane’s boss asked Shane to suggest some alternatives to the company’s current annual employee survey. Shane wants to listen to the team b..
Customer Advisory Boards: Increase Engagement and Delight Your Audience
Research has found that customer advisory board members add 9 percent of incremental revenue to host companies.
Five Habits of High-Performing Teams
What characterizes a highly effective team? This tool, drawn from the book “The Five Dysfunctions of a Team” by Patrick Lencioni, provides..
Solution Saturday: I Work with a Very Negative Team
Hi Dan, I hope you’re doing well. I look forward to reading your posts everyday. I am currently working with a team that is very negative…
Collect Data Through The Customer Service Center To Improve The Customer Experience (CX)
One sure way to alienate customers is to miss expectations. What customers experience on the front line, be it in-store or via a contact c..
How to Create the Right Purpose for Your Business
6 tips to create a purpose that will attract and retain customers and employees. I was wrapping up a conversation with the CMO of a major ..