September, 2017 | The Working Report

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Monthly Archives:

September 2017

The evidence suggests we could improve productivity if we stopped systematically underinvesting in human capital. Let’s look at three inve..

In most cases, people don’t need (or want) their boss to be their bestie; they want a manager who supports their success and helps them re..

Researchers found that it takes only 200 milliseconds to read someone’s emotional state from their facial expression.

Leaders need to display four personal qualities to build high levels of trust among the people around them. They need to: Be honorable. Sh..

A coach’s ultimate goal is not to argue for change, but to help coachees vocalize the motivation for change that’s already in them.

Emotions vary between people. And they vary dramatically between cultures. Emotional intelligence starts with emotional granularity. I see..

What they drew was a picture of an organization that had become very hierarchical and required approval from senior leaders to do things. ..

Human beings don’t do well sitting in a classroom, getting crammed with 20 hours of information. They learn if you give them bite-size chu..

Communication that is forced to go through the “proper channels” is a recipe for killing great ideas and burying the feedback a company ne..

Fears about speaking up are hard but not impossible to overcome. Voicing your frustration with an “assertiveness formula” can help. Over t..