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How to Respond When You’re Put on the Spot in a Meeting
Calling on people — even if it feels like putting them on the spot — is critical for gaining broad participation.
Research: Learning a Little About Something Makes Us Overconfident
To be a beginner is to be susceptible to undue optimism and confidence.
When You Start a New Job, Pay Attention to These 5 Aspects of Company Culture
In our work, we have noticed five dimensions of culture that require your attention. These have the greatest impact on your ability to nav..
5 Things We Learned About Creating a Successful Workplace Diversity Program
Companies today spend millions of dollars on workplace diversity programs and outreach, often with little to show for it.
People Don’t Want to Be Compared with Others in Performance Reviews
They want to be compared with themselves. Why are employees so frustrated about the way they are evaluated, despite all the time and money..
The Performance-Management Secret Only 1 in 5 Companies Knows
A survey of over 25,800 companies showed that fully 20 percent had dumped dreaded annual performance ratings.
Most Employee Performance Data Is Wrong — And Here’s What You Should Do About It
Employers need to replace the old systems creating all this unreliable data and develop new ones.
The Power of Yes: How CMR Rocks Retention
If a guest wants a vegetable instead of french fries, a server is empowered to make it happen and not have to go through management layers.
6 Power Tips for Having a Tough Conversation
You tried to deal with the issue when it was small but there’s no improvement. Now it’s time for a tough conversation.
Three Things Every Employee Needs — But 90% Of Employees Don’t Get
How can you get the training, guidance and encouragement you need?