Inside Intercom
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How To Tell Your Company Story
Storytelling is one of the most powerful tools in your arsenal, and it’s actually surprisingly simple to construct a compelling story.
Lessons Learned From Scaling a Team
If you analyze any problem for long enough, it ends up sounding like a people problem. That’s what I’ve learned most in the past seven yea..
The hidden cost of design complexity
When designing, we optimize for the user, and that’s fair, but the team also has to deal with the product in order to maintain it, and tha..
Onboarding a product manager – do’s and don’ts in the first few weeks
Joining a new company is always hard. You know very few people, your email inbox is empty and you are lost in documentation and the new to..
The value of a diverse workplace
Having a supportive and open culture in the workplace leads to happy, motivated people who feel accepted. A diverse culture leads to new v..
If acquisition is easy, retention can be too
Peter Drucker once said the only purpose of a business is to make and keep a customer. For the past decade, software companies have been p..
Ways to increase customer engagement
The definition of an “engaged customer” varies from product to product.
Finding the metrics that matter for your product
Startup literature is full of ardent advice on how to measure activation, engagement and how users are interacting with your product.
6 weeks: why it’s the Goldilocks of product timeframes
Process for a product team can be suffocating, or process can be liberating. And no process at all? Well that’s fun for maybe a week or tw..