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Sam Walton said, “The goal as a company is to have customer service that is not just the best but legendary.”

If you want to be a truly empathic listener, get rid of any phrases from your lexicon that begin with “I.” This includes “I find,” “I do,”..

Millennials took over as the largest generational group in the United States workforce in 2015, and by 2020 they will make up over half of..

Effective team communication rhythm is a catalyst for smooth workflow, which helps businesses please the client faster. And we all know a ..

Ever wonder how companies that are expert in customer service (think: Marriott) gather and use customer feedback, and use it to promote em..

Managing a team requires time, effort and communication — lots and lots of communication. This isn’t always the most comfortable thing for..

The oldest millennials are well into their thirties and more millennials are now moving into positions of leadership. But these millennial..

Random investments in innovation do not always produce great returns. There has to be some connection between innovation strategy and the ..

Let’s talk about average service. This is where the bar is low. It’s unfortunate, but true in many industries.

Today’s graduates want to work for a company that values their growth and professional development. What’s your company doing to support t..

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