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How Culture Advisor Robert Richman Teaches Your Company to Co-Create Solutions
Since leaving Zappos, Richman has worked as a business culture speaker and consultant, improving the employee…
An Open Letter to C-Suite Executives About Strategic Planning
How many great businesses would exist if strategy were executed? Where would your business be if every strategy was executed as you envisi..
What Not to Do After a Data Breach
In this article, I will discuss what companies should avoid doing once they realize their systems have been breached.
How to Engage Employees in Your Customer Experience Strategy
Quite simply: without employees, you have no customer experience.
Preventing Costly Innovation Failures
I am a global customer centricity champion. My passion is helping organizations to grow faster by putting customers at the heart of their ..
Machine Learning Is The New Proving Ground For Competitive Advantage
50% of organizations are planning to use machine learning to better understand customers in 2017. 48% are planning to use machine learning..
Protect Your Brand and Employees with a Social Media Policy
How does a small to mid-size organization encourage responsible use of social media?
HR Pros’ Biggest Gripes About Training (And Our Survival Tips)
At times, we all find ourselves wishing leadership development was more like computer programming.
The 4 Best Recruiting Software Innovations You Should Know About
A recent LinkedIn survey reports 56% of these talent acquisition leaders predict their hiring volume will increase in 2017.