mindset
TagHow to Be a Blue Ocean Strategist in the Post-Pandemic World
A blue ocean mindset uncovers hidden opportunities amid the COVID-era economic crisis.
The human touch at the center of customer-experience excellence
More than ever, great customer experience depends on the human factor. That has major implications for how the customer-experience organization operates.
Reflection: The Pause That Brings Peace and Productivity
Joseph Badaracco studied classic works and interviewed 100 managers in 15 countries to learn how busy men and women find time for reflection.
Understanding the leader’s ‘identity mindtrap’: Personal growth for the C-suite
If you’re shackled to who you are now, you can’t recognize—or reach for—who you might become next.
To Be a Great Leader, You Need the Right Mindset
Organizations worldwide spend roughly $356 billion on leadership development efforts. Yet, the BrandonHall Group, a human capital research…
Asking Smart Questions Changes Everything
Here are some starter questions to help you begin cultivating the mindset that builds accountability.
Getting personal about change
The need to shift mind-sets is the biggest block to successful transformations. The key lies in making the shift both individual and insti..