80 Percent of Federal Employees Say Their Agency Does Not Have a Customer Service Leader
Agencies with a single customer service lead score 25-30% higher on critical customer service elements.
Moving from Extraction to Reciprocity in Our Organizational Relationships
If we can shift from thinking of our organizational relationships as “human resources” to be managed and shift to a frame of deep reciproc..
Companies With Internal Mobility Let Workers Try Multiple Jobs
“Across is the new up.” Many top tech companies allow employees to easily move between roles and teams. Experts say that strategy can yiel..
Building A Cyber-Smart Culture From The C-Suite
When you diligently go through these seven questions and the answers they produce, you are becoming a cybersecurity smartie.