Why Are We Still Struggling with Diversity, Equity, and Inclusion in Nonprofit Governance?
According to BoardSource research, the diversity of boards today has not increased over the past two years and seems unlikely to change an..
The Upside of Conflict
Too many organizations ignore or avoid addressing internal conflict. A healthy perspective on disagreement can increase resilience and spu..
Smarter Call-Center Coaching for the Digital World
The demands facing contact-center staff are becoming more complex, more varied, and more valuable. That calls for a smarter coaching appro..