Shane’s boss asked Shane to suggest some alternatives to the company’s current annual employee survey. Shane wants to listen to the team b..
Research has found that customer advisory board members add 9 percent of incremental revenue to host companies.
What characterizes a highly effective team? This tool, drawn from the book “The Five Dysfunctions of a Team” by Patrick Lencioni, provides..
Hi Dan, I hope you’re doing well. I look forward to reading your posts everyday. I am currently working with a team that is very negative…
One sure way to alienate customers is to miss expectations. What customers experience on the front line, be it in-store or via a contact c..
6 tips to create a purpose that will attract and retain customers and employees. I was wrapping up a conversation with the CMO of a major ..
When we think of successful leaders, we often consider their business intelligence – the ability to think and execute in the short-term an..
Boards of directors play two roles. They must protect value by helping companies avoid unnecessary risks, and they must build value by ens..
Charismatic CEOs enjoy leading and inspiring people, so they don’t like delegating critical business decisions to smart algorithms. Who ..
This tool describes four different leadership styles. It shows you how to identify your own style, and then provides a chart showing the s..