Giving public employees the power to make prudent interpretations would render government more effective and better regarded.
Eliminating layers of them would do more than save money. It would empower public workers and unleash their capabilities.
New studies shed light on the job security of certain government jobs in an increasingly digital age.
A 16-agency coalition in the New York City area offers lessons for other regions.
It’s called ‘service design.’ The idea is to combine behavioral science with a participatory approach to making public services work better.